Shipping policy

• Tracking code: It may take 2–3 business days to process your order before the tracking code is updated. Once available, you will receive an email with your tracking details. You can also check your order status by logging into your account and visiting the Order List .
  If you haven’t received a tracking code within this timeframe, there may be an issue with your email or shipping information. Please Contact Us , and we’ll assist you as soon as possible.
• Delivery Delays: While we aim to deliver within the estimated time, delays may occur due to unforeseen events such as severe weather conditions, customs inspections, or obstructions in shipping services. Beauty of Joseon is not responsible for delays caused by such external factors. Kindly note that we are unable to cancel or refund orders due to such delays.
• Peak Season Notice: During peak periods such as holidays, promotional events, or Black Friday, delivery times may be longer than usual. We appreciate your patience and understanding during these busy seasons.

• Required Information: Full legal name & phone number are required to process and ship your order. If any of this information is missing, your order will be put on hold.
• Invalid Address: If the shipping address provided is invalid or cannot be processed, our Customer Service Team will reach out to the email address provided. Please kindly help respond within 14 days. If we do not receive a response, the order may be canceled and a new order will need to be placed. If the email address provided is incorrect and we are unable to contact you, your order may be canceled without notice.
• Incorrect or Incomplete Address: It’s the customer’s responsibility to provide a complete and accurate address (including apartment number, building, block, etc.) to ensure successful delivery. If the information was entered incorrectly, please contact our Customer Service Team  ASAP. Since we're in different time zones, it may take some time to communicate with the local delivery service. In the meantime, we highly recommend reaching out to your local delivery contact using the information below:

Once your package has been dispatched, we are unable to make changes to the products, address, or cancel the order.

Our fulfillment center processes orders swiftly, so we are generally unable to accommodate changes or cancellations once your order has been placed. Still, we encourage you to Contact Us ASAP with complete order details. We’ll do our best to assist you.

Custom duties, taxes, and handling fees are excluded in the product or shipping prices for international orders. These charges are determined by your local customs office & designated handling service, and customers are responsible for paying them upon delivery.

Our shipping partner will contact you via email to guide you through the payment process.

If a package is undelivered due to a customer's refusal to pay these charges, we will not be able to offer a refund or reship the order.

We truly understand that this can be inconvenient sometimes and so are doing our best to improve the experience of our international customers🩵

Please be alert for phone calls or messages from the delivery service, as missed attempts can lead to delays or failed deliveries. If the package cannot be delivered for this reason, we are unable to reship or refund the order.

Weglowkorea is not responsible for loss or damage after the package has been delivered to the correct address.

However, if there is clear evidence that a loss or damage occurred due to a delivery service error, we are happy to assist you in filing a claim with the carrier.

Please don’t hesitate to Contact Us with the relevant proof, and our Customer Service Team will do their best to support you through the process.